Privacy policy
This explains what information LarkRide ("we", "us") collects when you use the LarkRide app and this website, what we do with it, and the choices you have. You can reach us at hello@larkride.com.
What we collect
- Your account: name, email address and, if you add it, your mobile number. Your password is handled by our sign-in provider and is never visible to us.
- Your location: riders share a pickup point and destination when they ask for a ride. Drivers share their live position while they are online or on a trip. We only receive location while the app is open. For drivers we keep only the latest position, not a history of where you have been.
- Trips: pickup, destination, fares offered and agreed, times, status, cancellations and ratings.
- Messages and calls: in-app messages are stored with the trip. Voice calls go directly between the two phones where possible, or through a relay when they can't connect; they are not recorded. We keep a record that a call took place (who, when, how long).
- Driver documents: photo, ID, licence, vehicle registration certificate and car photos, plus car make, model, colour and number plate. They are stored privately and can be seen only by the driver and the people who review applications.
- Driver balance: the prepaid balance and the history of top-ups and fees.
- Device information: the address used to send you notifications, your browser type and basic error logs, so we can keep the app working.
How we use it
- To match riders with drivers and run each trip.
- To keep people safe: verifying drivers, school-run codes, the SOS button, and investigating complaints.
- To give support, prevent fraud and misuse, and meet legal duties.
- To fix problems and improve the app.
We do not sell your personal information, and the app has no advertising trackers.
Who can see what
- The other person on a trip sees your name, rating and, for drivers, car and live position. Phone numbers are shared only during a live trip, so you can use WhatsApp or a phone call.
- Our team can see accounts, trips and driver documents when needed to run and protect the service.
- Service providers that run the app for us: our hosting and database providers, and the push-notification services built into phones and browsers (Apple, Google, Mozilla). They process data only to provide those services.
- Map services. Map pictures, place search and road routes come from open services (OpenFreeMap, OpenStreetMap contributors, Nominatim and OSRM). Your phone contacts them directly, so they receive your internet address and the map area or place you ask for.
How long we keep it
We keep your account while it is open. Trip, fee and safety records are kept as long as needed for safety, disputes, accounting and legal requirements. If you ask us to delete your account we remove your personal details, but may keep records we are required to keep.
Your choices
- You can ask to see, correct or delete your information by emailing hello@larkride.com.
- Location, notifications and microphone are controlled in your phone's settings. The app asks before using them, and some features need them to work.
Children
LarkRide accounts are for people aged 18 or over. School runs are booked by a parent or guardian.
Security
Everything is sent over encrypted connections, access to data is limited by account, and documents are kept in private storage. No system is perfectly secure, so please use a strong password and tell us straight away if you think your account has been misused.
Changes
If we make an important change we will say so in the app or on this page, and update the date above.